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Refund Policy

We strive for client satisfaction with our IT consultancy Services. Refunds are handled case-by-case as follows:

1. General Policy

  • All fees are non-refundable except in specific circumstances outlined below.

  • Services are custom and project-based — once work begins, refunds are limited.

2. Eligible Refunds

  • Pre-engagement / Deposits: If no work has started and you cancel within 7 calendar days of payment, a full refund (minus any Stripe transaction fees) may be issued.

  • Milestone-based Projects: Refunds for undelivered milestones only, prorated, if we fail to meet agreed deliverables after reasonable cure period.

  • Overcharges / Errors: Full refund of erroneous charges.

3. Non-Refundable Situations

  • Completed deliverables or hours already worked

  • Client-initiated cancellation after work begins

  • Change of mind

  • Disputes over scope unless due to our material breach

4. Refund Process

  • Submit refund requests in writing (email) with reasons within 30 days of payment or issue.

  • We review within 10 business days.

  • Approved refunds processed via Stripe to the original payment method within 7–14 business days (Stripe processing time applies).

  • Refunds always to original payment method unless law requires otherwise.

5. Disputes Any payment disputes follow Stripe's dispute process. We cooperate fully but are not liable for chargebacks beyond our responsibility.

Contact: Mir Mahmood Ali | +91 7997861273

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